Refund Policy

Last Updated: October 21, 2026

1. Overview

WebPlanex AI Studio is an AI-powered content creation platform operated by [Full registered legal name of your existing WebPlanex business] (“we,” “our,” or “us”).

This Refund & Cancellation Policy explains how subscription cancellations, refund requests, failed AI generations, credit adjustments, and billing issues are handled.

By purchasing a subscription or credits, you acknowledge this policy together with our Terms of Service and Privacy Policy.

This policy does not exclude any refund or consumer rights that cannot lawfully be excluded under applicable law.

2. Subscription Cancellation

You may cancel your WebPlanex AI Studio subscription at any time using the available subscription management options or by contacting our support team.

Unless otherwise stated at checkout:

Cancellation stops future subscription renewals.
Your paid access generally continues until the end of the current billing period.
Cancelling a subscription does not automatically generate a refund for the current billing period.
You remain responsible for charges properly incurred before cancellation.
You should cancel before the next renewal date to avoid the next scheduled charge.
If self-service cancellation is unavailable, contact our support team for assistance.

3. Monthly and Annual Subscription Refunds

Subscription fees provide access to the features and usage allowances included in the selected plan.

Because WebPlanex AI Studio may incur AI processing and infrastructure costs when you use the platform, subscription fees are generally non-refundable once the billing period has started, except where a refund is approved under this policy or required by applicable law.

We may review refund requests in circumstances such as:

You were charged more than once for the same subscription.
A payment was processed incorrectly.
A technical issue prevented you from accessing a material part of the paid service.
A material service failure occurred and we could not reasonably resolve it.
A refund is required under applicable consumer protection law.

Annual subscriptions are subject to the same principles. Any refund for an annual plan will be assessed based on the circumstances, applicable plan terms, usage, and legal requirements.

We do not guarantee a full or partial refund solely because you did not use the subscription, changed your mind, or decided that the service was not suitable for your needs.

4. AI Generation Failures

AI image and video generation may occasionally fail because of provider errors, network problems, capacity limits, or other technical issues.

If a generation fails:

Where the system identifies a failed generation and the applicable policy provides for automatic credit restoration, the consumed credits will be restored automatically.
If credits were consumed but no usable output was produced due to a confirmed technical failure, you may request a credit adjustment.
If the generation succeeds but the result does not match your creative preferences, a refund or credit restoration is not guaranteed.
If a generation produces a technically valid output that differs from your expectations because of AI limitations, the request will be reviewed under the applicable service conditions.
If a generation failure is not resolved automatically, contact support with your account email, generation reference, approximate time, and a description of the issue.

We will review the request and determine an appropriate remedy, which may include restoring credits, providing a replacement generation where feasible, or issuing a refund when justified.

5. Credits and Usage Allowances

Credits or generation allowances included in a subscription are intended to be used for the relevant features during the applicable plan period.

Unless your plan expressly states otherwise:

Unused subscription credits do not have a cash redemption value.
Credits do not automatically roll over into the next billing period.
Credits are not transferable between accounts.
Consumed credits are not refundable merely because you dislike a successfully generated result.
We may restore credits where a confirmed technical failure or billing error justifies an adjustment.

The expiry, rollover, and treatment of separately purchased credits will be governed by the terms displayed at purchase.

Nothing in this section prevents a refund or other remedy required by applicable law.

6. Duplicate or Incorrect Payments

If you believe you have been charged twice, charged the wrong amount, or billed after a valid cancellation, contact our support team.

Please provide:

Your account email address.
The transaction reference or payment ID, if available.
The date and amount of the charge.
A brief description of the issue.

We will investigate the transaction and, if an incorrect or duplicate charge is confirmed, arrange an appropriate correction or refund.

7. Free Trials and Promotional Offers

If we offer a free trial, discount, promotional subscription, or introductory offer, the specific conditions will be displayed when you sign up.

A free trial may convert into a paid subscription if automatic renewal is disclosed and authorized during registration.

You are responsible for cancelling before the disclosed renewal date if you do not wish to continue, subject to applicable law.

Promotional access, bonus credits, and free usage have no cash value and are not refundable. Any paid amount associated with a promotion remains subject to this policy and applicable law.

8. Refund Request Procedure

To request a refund or billing adjustment, email:

Support email: support@webplanex.com

Subject: WebPlanex AI Studio — Refund Request

Include the following information:

Your registered account email.
Transaction or subscription reference.
Date and amount paid.
Reason for your request.
Relevant generation reference or error details, if applicable.

Please submit your request as soon as reasonably possible after identifying the issue.

We may ask for additional information needed to verify the transaction or investigate the problem. We will review requests fairly and respond within a reasonable period and any applicable legal deadline.

9. Refund Approval and Processing

If your refund is approved:

We will initiate the refund through the original payment method where supported, unless another method is agreed or required.
The time it takes for the funds to appear in your account may depend on your bank, card issuer, payment provider, or payment method.
Any credit adjustment will be reflected in your WebPlanex AI Studio account where applicable.
We will communicate the outcome of your request.

Refunds are not considered completed solely because a request has been submitted. We will notify you when a refund has been approved and initiated.

We will process approved refunds within the period required by applicable law or payment-provider rules.

10. Chargebacks and Payment Disputes

If you notice a charge you do not recognize, contact us promptly so we can investigate.

You may also contact your bank or payment provider if you believe a transaction was unauthorized or incorrect.

We may provide relevant transaction and account records to a payment provider to investigate a payment dispute, subject to applicable law.

Nothing in this section restricts your lawful right to dispute a transaction.

11. Changes to This Policy

We may update this policy to reflect changes in our services, subscription plans, payment arrangements, or legal requirements.

The latest version will be published on our website with an updated date. Changes will apply prospectively unless otherwise permitted by law.

Where required, we will provide notice or obtain your agreement before applying a material change.

12. Contact Us

For refund requests, subscription cancellations, or billing questions, contact: support@webplanex.com

We appreciate your business and will make reasonable efforts to resolve genuine billing and service issues fairly.