Privacy Policy

Last Updated: October 21, 2026

1. Introduction

Welcome to WebPlanex AI Studio ("WebPlanex AI Studio", "we", "our", or "us").

WebPlanex AI Studio is an AI-powered content creation platform that enables businesses to generate product images, promotional visuals, short-form videos, and other creative content using artificial intelligence.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, create an account, subscribe to our services, or use our platform.

By using WebPlanex AI Studio, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request it through an appropriate mechanism.

2. Information We Collect

We collect information necessary to operate, maintain, secure, and improve our services.

2.1 Account Information

When you register for an account, we may collect:

  • Name or business contact name
  • Email address
  • Phone number, if provided
  • Business or brand name
  • Login and authentication information
  • Country and billing-related details
  • Account preferences and settings
2.2 Product Images and Uploaded Content

When you use our AI generation tools, you may upload or provide:

  • Product photographs and reference images
  • Product names, categories, descriptions, and specifications
  • Brand logos and brand assets
  • Model or reference images
  • Text prompts and creative instructions
  • Voice recordings or audio files, if supported and provided
  • Generated images, videos, and other creative outputs

You are responsible for ensuring that you have the necessary rights, permissions, and lawful basis to upload and use this content, including images containing identifiable individuals.

Please do not upload confidential, sensitive, or personal information unless it is necessary for your use of the service and you are authorized to provide it.

2.3 Subscription and Payment Information

When you purchase a subscription or credits, we may collect information such as:

  • Subscription plan and billing cycle
  • Payment status and transaction references
  • Billing country and currency
  • Invoice and billing details
  • Credit balance, usage, and subscription history

Payments may be processed by third-party payment providers, including Razorpay or other providers we make available.

Your card or banking details are generally processed by the relevant payment provider. We do not intentionally store full payment card numbers or card security codes on our own servers.

Payment providers process information according to their own privacy policies and applicable requirements.

2.4 Technical and Usage Information

We may automatically collect:

  • IP address and approximate country or region
  • Browser type, operating system, and device information
  • Pages visited and features used
  • Generation requests, processing status, and error logs
  • Credits consumed and API usage records
  • Login timestamps and security events
  • Cookies and similar technologies, where applicable

We use this information to operate the platform, troubleshoot problems, monitor performance, prevent fraud, and improve reliability.

3. How We Use Your Information

We may use the information described above to:

  1. Create and manage your account.
  2. Provide AI-powered image, video, and content-generation services.
  3. Process uploaded images and instructions through the AI providers required to fulfil your requests.
  4. Save your projects, generated content, brand assets, and generation history.
  5. Process subscriptions, payments, invoices, and credit usage.
  6. Provide customer support and respond to enquiries.
  7. Maintain platform security and prevent abuse, fraud, and unauthorized access.
  8. Monitor service reliability, diagnose errors, and improve performance.
  9. Send essential service messages, including billing notifications, security alerts, and important account updates.
  10. Send product announcements and promotional communications where permitted by law and, where required, with your consent.
  11. Comply with legal obligations and enforce our contractual terms.

We will not use personal data for a materially different purpose without an appropriate lawful basis and any consent or notice required by applicable law.

4. AI Processing and Third-Party AI Providers

WebPlanex AI Studio relies on third-party technology providers to deliver certain AI features.

When you request an image or video generation, the relevant input images, prompts, settings, and other necessary data may be transmitted to the AI provider selected to fulfil that request.

Depending on the feature and provider, these services may process your content to generate images, animate product photographs, create video clips, or perform related tasks.

We aim to share only the information reasonably necessary to provide the requested functionality.

Training and use of uploaded content: Our policy is not to use your private uploads or generated content to train our own general-purpose AI models unless we clearly disclose this and obtain any consent required by law. However, the handling of content by third-party AI providers depends on the provider, the applicable service, and our contractual settings. We will not promise that a provider never retains or trains on submitted content unless we have verified that this is the case.

AI providers may process data in countries outside your own. Their processing is subject to their applicable terms, privacy commitments, and contractual arrangements with us.

5. Ownership and Use of Your Content

As between you and WebPlanex AI Studio, you retain the rights you already hold in the product images, brand assets, and other content you upload.

Subject to applicable law and the terms of your subscription, you may use generated outputs for your business and marketing purposes.

You grant us permission to host, store, reproduce, transmit, and process your uploaded content and generated outputs only as reasonably necessary to operate the service, fulfil your requests, maintain security, provide support, and meet legal obligations.

We will not publicly display your private projects, product images, logos, or generated content for marketing purposes without your permission, unless otherwise clearly agreed or permitted by law.

AI-generated content may not be unique, and similar outputs may be generated for other users. You are responsible for reviewing outputs and ensuring that your use of them complies with applicable laws and third-party rights.

6. How We Share Information

We may share information with the following categories of recipients when necessary:

6.1 Service Providers

These may include:

  • Cloud hosting and storage providers
  • AI image and video generation providers
  • Payment and subscription providers
  • Email and customer-support services
  • Analytics, monitoring, and security providers

These providers may process information on our behalf to deliver their services, subject to applicable contractual and legal requirements.

6.2 Legal and Safety Requirements

We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect the rights and safety of users or others, investigate fraud, or enforce our agreements.

6.3 Business Transfers

If our business is involved in a merger, acquisition, restructuring, or sale of assets, relevant information may be transferred as part of that transaction, subject to appropriate safeguards and applicable law.

6.4 With Your Direction

We may share content or information when you explicitly request or authorize a particular integration, publication, or other action.

We do not sell personal data to third parties as a business model.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including providing the service, maintaining your account, meeting legal obligations, resolving disputes, and enforcing agreements.

Retention periods may differ depending on the type of information:

  • Account information: while your account remains active and for a reasonable period afterward where necessary.
  • Uploaded and generated content: according to your account settings, available deletion controls, and the operational requirements of the service.
  • Payment and transaction records: for the period required by applicable financial, tax, and legal obligations.
  • Security and technical logs: for a period appropriate to security, troubleshooting, and fraud prevention.

Some information may remain in backups for a limited period or be retained where legally required. Where deletion is requested, we will handle it in accordance with applicable law and our retention obligations.

Third-party providers may retain data according to their own terms and retention policies.

8. Data Security

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the service and data involved, these measures may include access controls, authentication safeguards, secure transmission, monitoring, backups, and restricted access to systems.

No online service or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and notifying us if you suspect unauthorized access.

Where required by applicable law, we will take appropriate steps in response to personal-data breaches, including notifications to affected individuals or authorities.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights to:

  • Request information about personal data we process about you.
  • Request correction of inaccurate or incomplete personal data.
  • Request deletion of personal data where applicable.
  • Withdraw consent where processing is based on consent.
  • Request information about relevant data-sharing practices.
  • Raise a privacy complaint or grievance.
  • Exercise any additional rights available under applicable law.

You may also be able to delete projects or uploaded content using the controls available in your account.

To exercise a privacy right, contact us using the details in the Contact Us section. We may need to verify your identity before acting on a request.

We will respond within the period required by applicable law. Some information may need to be retained to comply with legal obligations or resolve disputes.

10. Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • Keep you signed in.
  • Maintain essential platform functionality.
  • Remember your preferences.
  • Protect accounts and detect suspicious activity.
  • Understand website usage and improve performance.
  • Measure marketing effectiveness, where applicable.

Where required, we will provide appropriate cookie notices and consent controls. You can also manage cookies through your browser settings, although disabling essential cookies may affect platform functionality.

11. International Data Transfers

WebPlanex AI Studio may use service providers and infrastructure located in countries other than your own. As a result, your information may be processed or stored internationally.

Where required, we will use appropriate safeguards and comply with applicable requirements governing international data transfers.

12. Children's Privacy

WebPlanex AI Studio is intended for business users and is not designed for children to use independently.

If we become aware that we have collected personal data from a child in circumstances where such collection is not permitted, we will take appropriate steps in accordance with applicable law.

13. Third-Party Websites and Services

Our platform may contain links to or integrations with third-party websites and services.

We do not control the privacy practices of independent third parties. Their own terms and privacy policies apply to their services, and we encourage you to review those policies before providing information directly to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, business practices, or legal obligations.

We will update the "Last Updated" date when the policy changes and provide additional notice where required by applicable law.

Your continued use of the service after an update is subject to applicable legal requirements and any consent that may be required for the changed processing.

15. Contact Us and Privacy Grievances

If you have questions, privacy concerns, or a request relating to your personal data, contact us: support@webplanex.com